Job Description

Join Our Team and Earn Tips Up to $4 per Hour!(In addition to your hourly base pay)

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual.
• Have a cheerful, friendly, and enthusiastic attitude with a positive approach to all assignments.
• Love to help and serve customers with exceptional customer service skills.
• Work effectively in a team and maintain positive relationships with team members.
• Maintain a professional appearance at all times.
• Adapt to a fast-paced work environment with changing customer volume levels.
• Speak clearly, listen attentively, and follow instructions.
• Understand and comply with all Poke House rules and regulations.

A typical day at Poke House:

• Greet customers and create a positive experience through excellent service.
• Efficiently process in-house, online, and delivery orders using the Toast POS system.
• Handle cash, card payments, receipts, and refunds accurately.
• Maintain product stock, store cleanliness, and visual standards.
• Collaborate with team members and stay knowledgeable about menu items to assist customers and provide recommendations.
• Adhere to food safety and health procedures to ensure a clean and safe environment.
• Uphold brand standards and compliance with local laws.

Core Responsibilities (Team Member/Cashier):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Upholding current food, safety, and health standards

Job Type: Part-time/ Full-time

Benefits:

• Competitive compensation; Hourly base pay + Tips up to $4 per hour(Please note tip amounts vary based on factors such as business volume, hours worked, and customer tipping habits.)
• Flexible scheduling
• Discounted Meals
• 401k
• Medical and dental insurance (full-time only), except at Mountain View and Serramonte locations.
• We promote from within
• Safe and fun working environment

Requirements:

• At least 16 years of age (Team Member)
• Morning and night availability (10am-4pm, 11am-3pm ; 4:00pm -10:00pm, 6pm-10pm)
• Open Weekend availability
• Be available to work a minimum of 3 days a week
• Be able to communicate in the primary language(s) of the work location
• Food safety certification(Provided and paid for by Poke House)
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)

At Poke House, our mission is to capture California’s adventurous spirit in our tasty, modern poke while supporting local small businesses and preserving the environment. We work hard to craft each delicious poke bowl and ensure that the quality of our ingredients are always top grade. Our sushi-grade fish is delivered daily, and our fruits and vegetables are locally sourced, prepared fresh every day, and organic when possible. From construction to consumption, we are committed to being environmentally conscious.

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